Foundations
IT support & security
When something breaks, your team needs someone to call. We provide remote help desk support, set up and secure your devices, and put in place the security basics that stop most attacks.
Scope
What's included.
Remote help desk
Your team gets help by email, WhatsApp or phone, in English or Spanish.
Onboarding and offboarding
Accounts, devices and access handled when people join or leave.
Device setup
New laptops configured, secured and ready to work, on Windows or Mac.
Endpoint protection
Antivirus, disk encryption and automatic updates on every device.
Password management
A company password manager, so passwords stop living on sticky notes.
Security awareness
Short phishing awareness training your team will actually remember.
Backup and recovery
Important data backed up, with a plan for getting back to work after an incident.
Vendor coordination
We deal with internet providers, printer vendors and software support, so you don't have to.
Fit
Is this right for you?
- Your team asks the most tech-savvy colleague for help
- You've never had a security review
- Every laptop is set up differently, depending on who bought it
- You would struggle to recover from a stolen laptop or a ransomware attack
How we work
Four steps, no surprises.
Whether it's a new website or a messy tenant, every engagement starts the same way.
Free IT check
A 30-minute call where we review your website, Microsoft 365 tenant, domain and email, and tell you plainly what's working and what isn't.
30 min · freeClear proposal
A written plan with fixed scope and price: what we'll do, in what order and what it costs.
Fixed quoteBuild and migrate
We set everything up properly and move your data, scheduling cutovers outside working hours so your team isn't interrupted.
DocumentedLook after it
Updates, monitoring, user changes and a monthly report, plus a team that answers when you need help.
Ongoing
FAQ
Common questions.
Something else on your mind?Ask us directly
How does support work?
Your team contacts us by email, WhatsApp or phone. We handle most issues remotely, and every request is logged for your monthly report.
Do you support both Mac and Windows?
Yes, both, along with the iPhone and Android devices your team uses for work.
What are the security basics?
MFA on every account, up-to-date devices, encrypted laptops, a password manager, tested backups and a team that can spot phishing. Together they stop most common attacks.
Tell us what's not working.
Slow website, messy Microsoft 365, emails landing in spam? Book a free IT check and we'll tell you how we'd fix it.